Regulation
Scope, Article 1
Scope, Article 1
1. Accommodation contracts and related contracts to be concluded between the hotel and the guest shall be in accordance with the provisions of this agreement, and matters not stipulated in this agreement shall be governed by laws and regulations or generally established customs. 2. If the Hotel agrees to a special agreement within the scope of laws and customs, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.
1. Accommodation contracts and related contracts to be concluded between the hotel and the guest shall be in accordance with the provisions of this agreement, and matters not stipulated in this agreement shall be governed by laws and regulations or generally established customs. 2. If the Hotel agrees to a special agreement within the scope of laws and customs, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.
Application for Accommodation Contract, Article 2
Application for Accommodation Contract, Article 2
1. A person who accepts the accommodation charges (in principle, based on the basic accommodation charges listed in Appended Table 1) and intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars: 1) Guest 2) Date of stay and estimated time of arrival 3) Other matters deemed necessary by the hotel At the time the request is made, it will be treated as an application for a new accommodation contract.
1. A person who accepts the accommodation charges (in principle, based on the basic accommodation charges listed in Appended Table 1) and intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars: 1) Guest 2) Date of stay and estimated time of arrival 3) Other matters deemed necessary by the hotel At the time the request is made, it will be treated as an application for a new accommodation contract.
Conclusion of accommodation contract, etc. Article 3
Conclusion of accommodation contract, etc. Article 3
1. A contract for accommodation shall be deemed to have been concluded when the Hotel has accepted the application as stipulated in the preceding Article. When the accommodation contract is concluded, the guest will be required to either notify the guest of the credit card number or pay the reservation fee/application fee (up to the basic accommodation fee for 3 days) by the date specified by the hotel. 3. The reservation deposit/application fee shall first be applied to the accommodation fee to be finally paid by the guest. If there is any remaining balance, it will be refunded at the time of payment of the fee in accordance with the provisions of Article 12.If you have notified your credit card number, the reservation fee/application fee will not be collected. We will charge your credit card in the event of any compensation. The Hotel reserves the right to obtain prior approval at the time of application. 4. If the application fee in paragraph 2 is not paid by the date specified by the hotel in accordance with the provisions of the same paragraph, the accommodation contract shall become invalid. , Only when the hotel notifies the guest to that effect.
1. A contract for accommodation shall be deemed to have been concluded when the Hotel has accepted the application as stipulated in the preceding Article. When the accommodation contract is concluded, the guest will be required to either notify the guest of the credit card number or pay the reservation fee/application fee (up to the basic accommodation fee for 3 days) by the date specified by the hotel. 3. The reservation deposit/application fee shall first be applied to the accommodation fee to be finally paid by the guest. If there is any remaining balance, it will be refunded at the time of payment of the fee in accordance with the provisions of Article 12.If you have notified your credit card number, the reservation fee/application fee will not be collected. We will charge your credit card in the event of any compensation. The Hotel reserves the right to obtain prior approval at the time of application. 4. If the application fee in paragraph 2 is not paid by the date specified by the hotel in accordance with the provisions of the same paragraph, the accommodation contract shall become invalid. , Only when the hotel notifies the guest to that effect.
Special agreement requiring no payment of application fee, Article 4
Special agreement requiring no payment of application fee, Article 4
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may accept a special contract requiring no payment of the deposit as stipulated in the same Paragraph after the conclusion of the contract. In the event that the Hotel does not request the payment of the deposit as stipulated in Paragraph 2 of the preceding article or does not specify the due date for payment of the said deposit, it shall be treated as having accepted the special contract stipulated in the preceding paragraph.
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may accept a special contract requiring no payment of the deposit as stipulated in the same Paragraph after the conclusion of the contract. In the event that the Hotel does not request the payment of the deposit as stipulated in Paragraph 2 of the preceding article or does not specify the due date for payment of the said deposit, it shall be treated as having accepted the special contract stipulated in the preceding paragraph.
Refusal to conclude an accommodation contract, Article 5
Refusal to conclude an accommodation contract, Article 5
1. The hotel may not accept the conclusion of an accommodation contract in the following cases: 1) When the application for accommodation does not comply with this agreement. 2) When there is no room left due to full occupancy. 3) When it is recognized that the person who intends to stay is likely to act against the provisions of laws and regulations, public order or good morals regarding accommodation. 4) When the person who intends to stay is clearly recognized as having an infectious disease. 5) When a burden exceeding the reasonable range is requested for accommodation. 6) Natural disasters, facility failures, or other unavoidable reasons. 7) When the person who intends to stay is intoxicated, etc., and it is recognized that there is a risk of causing significant inconvenience to other guests, or the guest causes significant inconvenience to other guests. 8) When the guest or applicant is found to be a member of an organized crime group, a member of an organized crime group, or other anti-social forces. 9) When the application is from a user who was previously dismissed due to poor payment, bad behavior, etc.
1. The hotel may not accept the conclusion of an accommodation contract in the following cases: 1) When the application for accommodation does not comply with this agreement. 2) When there is no room left due to full occupancy. 3) When it is recognized that the person who intends to stay is likely to act against the provisions of laws and regulations, public order or good morals regarding accommodation. 4) When the person who intends to stay is clearly recognized as having an infectious disease. 5) When a burden exceeding the reasonable range is requested for accommodation. 6) Natural disasters, facility failures, or other unavoidable reasons. 7) When the person who intends to stay is intoxicated, etc., and it is recognized that there is a risk of causing significant inconvenience to other guests, or the guest causes significant inconvenience to other guests. 8) When the guest or applicant is found to be a member of an organized crime group, a member of an organized crime group, or other anti-social forces. 9) When the application is from a user who was previously dismissed due to poor payment, bad behavior, etc.
Guest's Right to Cancel Contract, Article 6
Guest's Right to Cancel Contract, Article 6
1. The guest may cancel the accommodation contract by notifying the hotel. , Penalties will be charged as listed in Appended Table 2. However, this is limited to when the Hotel has notified the Guest of the Hotel's obligation to pay the penalty. If the guest does not arrive by 6:00 p.m. on the day of accommodation (if the expected time of arrival is specified in advance, then 2 hours after that time) without informing It will be considered as canceled and processed.
1. The guest may cancel the accommodation contract by notifying the hotel. , Penalties will be charged as listed in Appended Table 2. However, this is limited to when the Hotel has notified the Guest of the Hotel's obligation to pay the penalty. If the guest does not arrive by 6:00 p.m. on the day of accommodation (if the expected time of arrival is specified in advance, then 2 hours after that time) without informing It will be considered as canceled and processed.
The hotel's right to cancel the contract, Article 7
The hotel's right to cancel the contract, Article 7
1. The hotel may cancel the accommodation contract in the following cases. 1) When it is recognized that the lodger is likely to go against the provisions of laws and regulations, public order or good morals in relation to accommodation, or is recognized to have done the same. 2) When the guest is clearly recognized as having an infectious disease. 3) When requested to bear a burden beyond the reasonable range for accommodation. 4) When the accommodation cannot be provided due to reasons caused by force majeure such as natural disasters. 5) When the guest is drunk, sings or sings, causes trouble to other guests, or threatens to cause trouble to other guests, or when the guest behaves in a manner that causes trouble to other guests. 6) When the Guest smokes in bed in the bedroom, mischiefs with firefighting equipment, etc., or does not comply with the prohibited matters (limited to those necessary for fire prevention) in the usage rules established by the Hotel. 7) When it is found that the guest room facilities have been defaced, damaged, or used beyond common sense. 8) When the lodger or applicant is found to be a member of an organized crime group, an affiliated organization of an organized crime group, or other anti-social forces. 2. When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, if the guest is not at fault, the accommodation charges that have not yet been received will not be charged. If the guest is at fault, we will charge the prescribed accommodation fee, extension fee, and necessary expenses such as the cost of returning to the current state.
1. The hotel may cancel the accommodation contract in the following cases. 1) When it is recognized that the lodger is likely to go against the provisions of laws and regulations, public order or good morals in relation to accommodation, or is recognized to have done the same. 2) When the guest is clearly recognized as having an infectious disease. 3) When requested to bear a burden beyond the reasonable range for accommodation. 4) When the accommodation cannot be provided due to reasons caused by force majeure such as natural disasters. 5) When the guest is drunk, sings or sings, causes trouble to other guests, or threatens to cause trouble to other guests, or when the guest behaves in a manner that causes trouble to other guests. 6) When the Guest smokes in bed in the bedroom, mischiefs with firefighting equipment, etc., or does not comply with the prohibited matters (limited to those necessary for fire prevention) in the usage rules established by the Hotel. 7) When it is found that the guest room facilities have been defaced, damaged, or used beyond common sense. 8) When the lodger or applicant is found to be a member of an organized crime group, an affiliated organization of an organized crime group, or other anti-social forces. 2. When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, if the guest is not at fault, the accommodation charges that have not yet been received will not be charged. If the guest is at fault, we will charge the prescribed accommodation fee, extension fee, and necessary expenses such as the cost of returning to the current state.
REGISTRATION OF ACCOMMODATIONS, SECTION 8
REGISTRATION OF ACCOMMODATIONS, SECTION 8
1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation. 1) Name, address, telephone number, and occupation of the guest 2) For foreigners, in addition to the above, submit nationality, passport number and passport copy 3) Departure date and scheduled departure time 4) Others required by the hotel Matters recognized as 2. When the guest intends to pay the charges of Article 12 by means of cash, accommodation coupons issued by travel agencies, credit cards, etc., which can be substituted for currency, present them in advance at the time of registration in the preceding paragraph I will.
1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation. 1) Name, address, telephone number, and occupation of the guest 2) For foreigners, in addition to the above, submit nationality, passport number and passport copy 3) Departure date and scheduled departure time 4) Others required by the hotel Matters recognized as 2. When the guest intends to pay the charges of Article 12 by means of cash, accommodation coupons issued by travel agencies, credit cards, etc., which can be substituted for currency, present them in advance at the time of registration in the preceding paragraph I will.
Regarding the use of guest rooms, Article 9
Regarding the use of guest rooms, Article 9
1. In principle, the Guest may use the guest room of the Hotel from 2:00 p.m. to 11:00 a.m. the next day. However, if you stay consecutively, you can use it all day except for the day of arrival and departure. 2. Notwithstanding the provisions of the preceding Paragraph, the Hotel may allow the Guest to use the guest room outside the hours stipulated in the same Paragraph. In this case, the following additional charges will apply. (Please inquire about the basic room rate, as it varies depending on the number of guests, floor level, view, facilities, etc.) 1) Early check-in/late check-out will be charged separately. may take time. 3. One child under the age of 12 stays free of charge on the condition that he or she uses an existing bed. However, in that case, no amenities will be provided. (If a child uses a separate bed, the same rate as an adult will be charged regardless of age.) Please note that this policy applies to direct reservations (by phone call to the hotel, e-mail, Accor Hotels website, Accor reservation service, hotel website). etc.), if you apply through a travel agency (including online reservation sites), the regulations of each company will apply.
1. In principle, the Guest may use the guest room of the Hotel from 2:00 p.m. to 11:00 a.m. the next day. However, if you stay consecutively, you can use it all day except for the day of arrival and departure. 2. Notwithstanding the provisions of the preceding Paragraph, the Hotel may allow the Guest to use the guest room outside the hours stipulated in the same Paragraph. In this case, the following additional charges will apply. (Please inquire about the basic room rate, as it varies depending on the number of guests, floor level, view, facilities, etc.) 1) Early check-in/late check-out will be charged separately. may take time. 3. One child under the age of 12 stays free of charge on the condition that he or she uses an existing bed. However, in that case, no amenities will be provided. (If a child uses a separate bed, the same rate as an adult will be charged regardless of age.) Please note that this policy applies to direct reservations (by phone call to the hotel, e-mail, Accor Hotels website, Accor reservation service, hotel website). etc.), if you apply through a travel agency (including online reservation sites), the regulations of each company will apply.
Observance of Terms of Use, Article 10
Observance of Terms of Use, Article 10
Guests are required to comply with the separate rules of use established by the Hotel within the premises of the Hotel.
Guests are required to comply with the separate rules of use established by the Hotel within the premises of the Hotel.
Business Hours, Article 11
Business Hours, Article 11
As of October 28, 2021, the operating hours of the hotel's facilities and services are as follows. However, due to reservation status, charter, emergency construction, etc., we may change without notice in advance. Please note that we do not guarantee the use of all customers within the time. Please check the latest business hours when using.
As of October 28, 2021, the operating hours of the hotel's facilities and services are as follows. However, due to reservation status, charter, emergency construction, etc., we may change without notice in advance. Please note that we do not guarantee the use of all customers within the time. Please check the latest business hours when using.
Payment of Fees, Article 12
Payment of Fees, Article 12
1. The breakdown and calculation method of the accommodation charges, etc. to be paid by the guest shall be as listed in Attached Table 1. 2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk upon arrival of the guest, or upon request by the hotel, in Japanese currency or by means of alternatives such as coupons issued by travel agencies recognized by the hotel, credit cards, etc. Please go. 3. Accommodation charges shall be charged even if the guest voluntarily does not stay after the hotel has provided a guest room to the guest and it has become available for use.
1. The breakdown and calculation method of the accommodation charges, etc. to be paid by the guest shall be as listed in Attached Table 1. 2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk upon arrival of the guest, or upon request by the hotel, in Japanese currency or by means of alternatives such as coupons issued by travel agencies recognized by the hotel, credit cards, etc. Please go. 3. Accommodation charges shall be charged even if the guest voluntarily does not stay after the hotel has provided a guest room to the guest and it has become available for use.
Responsibilities of the Hotel, Article 13
Responsibilities of the Hotel, Article 13
1. The Hotel shall compensate the Guest for damages in the course of fulfilling the Accommodation Contract and related contracts, or in the event that such non-fulfillment causes damage to the Guest. However, this shall not apply if it is due to reasons not attributable to the Hotel. 2. The hotel complies with the standard for regular inspections of fire prevention objects based on the Fire Service Act, but in order to deal with fires, etc., the hotel has ryokan liability insurance.
1. The Hotel shall compensate the Guest for damages in the course of fulfilling the Accommodation Contract and related contracts, or in the event that such non-fulfillment causes damage to the Guest. However, this shall not apply if it is due to reasons not attributable to the Hotel. 2. The hotel complies with the standard for regular inspections of fire prevention objects based on the Fire Service Act, but in order to deal with fires, etc., the hotel has ryokan liability insurance.
Handling when the contracted guest room cannot be provided, Article 14
Handling when the contracted guest room cannot be provided, Article 14
1. In the event that the hotel cannot provide the guest with the contracted guest room, the hotel shall, with the consent of the guest, arrange other accommodations under the same conditions as much as possible. 2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to the amount of reparations. However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation fee will be paid.
1. In the event that the hotel cannot provide the guest with the contracted guest room, the hotel shall, with the consent of the guest, arrange other accommodations under the same conditions as much as possible. 2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to the amount of reparations. However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation fee will be paid.
Handling of Consigned Items, Article 15
Handling of Consigned Items, Article 15
The hotel will compensate for the loss, breakage, or other damage to the goods, cash, and valuables deposited at the front desk by the guest, except in the case of force majeure. However, the amount of compensation shall be within the scope of the inn's liability insurance.
The hotel will compensate for the loss, breakage, or other damage to the goods, cash, and valuables deposited at the front desk by the guest, except in the case of force majeure. However, the amount of compensation shall be within the scope of the inn's liability insurance.
Storage of guest's luggage or belongings, Article 16
Storage of guest's luggage or belongings, Article 16
1. In the event that the guest's baggage arrives at the hotel prior to their stay, we will take responsibility for keeping it only when the hotel agrees prior to their arrival, and when the guest checks in at the front desk. I'll give it to you. 2. After the guest has checked out, if the guest's baggage or belongings are left behind at the hotel, we will keep them for 3 months. However, if it is cash, precious metals, or other valuables, we will keep it for seven days, including the date of discovery, and then deliver it to the nearest police station. 3. In the case of the preceding two paragraphs, the hotel's responsibility for the custody of the guest's baggage or belongings shall conform to the provisions of the preceding article.
1. In the event that the guest's baggage arrives at the hotel prior to their stay, we will take responsibility for keeping it only when the hotel agrees prior to their arrival, and when the guest checks in at the front desk. I'll give it to you. 2. After the guest has checked out, if the guest's baggage or belongings are left behind at the hotel, we will keep them for 3 months. However, if it is cash, precious metals, or other valuables, we will keep it for seven days, including the date of discovery, and then deliver it to the nearest police station. 3. In the case of the preceding two paragraphs, the hotel's responsibility for the custody of the guest's baggage or belongings shall conform to the provisions of the preceding article.
Guest Responsibility, Article 17
Guest Responsibility, Article 17
If the hotel suffers damage due to the guest's willful misconduct or negligence, the guest will be required to compensate the hotel for the damage.
If the hotel suffers damage due to the guest's willful misconduct or negligence, the guest will be required to compensate the hotel for the damage.
